If the 5000 or 6000 Series oscilloscope will not boot up

If the line power failed while you were loading the sys6000.jzp file, the oscilloscope might not boot up.

  1. Switch off the oscilloscope power.
  2. Copy the following temporary file to the root directory of a thumb drive: sys6000.bin
  3. Also copy the following system file to the root directory of the thumb drive: sys6000.jzp
  4. Switch on the oscilloscope power, wait about 4 seconds, then switch it off. (This will make the oscilloscope look for an operating system file on the USB port next time the power is switched on.)
  5. Insert the thumb drive into the USB port of the oscilloscope.
  6. Switch on the power.
  7. The oscilloscope will load the appropriate file from the thumb drive. This will take a few minutes. Please be patient.
  8. Now load the new file into the oscilloscope's non-volatile memory. Press Utility -> File Explorer, navigate to the sys6000.jzp file on the thumb drive, and select Load File. At the prompt "Do you really want to update your system software?" select OK.
  9. When the file has loaded and the oscilloscope has rebooted again, the system software (sys6000.jzp) update is complete. You can see the software versions that are currently loaded in your oscilloscope by pressing Utility -> Service -> About Oscilloscope.
  10. Please use the following link to return to the InfiniiVision software update page. Compare the rest of the oscilloscope's software versions (Library, Graphics, and Language software) to the current version numbers on the InfiniiVision software page and update the rest of your software as necessary. Link to: InfiniiVision 5000/6000/7000 Series Oscilloscope Software

If the 7000 Series oscilloscope will not boot up

If the line power failed while you were loading the sys7000A.jzp file, the oscilloscope might not boot up.

  1. Switch off the oscilloscope power.
  2. Copy the following file to the root directory of a thumb drive: 7000 Series Oscilloscope System Software
  3. Switch on the oscilloscope power, wait about 4 seconds, then switch it off. (This will make the oscilloscope look for an operating system file on the USB port next time the power is switched on.)
  4. Insert the thumb drive into the USB port of the oscilloscope.
  5. Switch on the power.
  6. The oscilloscope will load the appropriate file from the thumb drive. This will take a few minutes. Please be patient.
  7. Now load the new file into the oscilloscope's non-volatile memory. Press Utility -> File Explorer, navigate to the sys7000A.jzp file on the thumb drive, and select Load File. At the prompt "Do you really want to update your system software?" select OK
  8. When the file has loaded and the oscilloscope has rebooted again, the system software (sys7000A.jzp) update is complete. You can see the software versions that are currently loaded in your oscilloscope by pressing Utility -> Service -> About Oscilloscope.
  9. Please use the following link to return to the InfiniiVision software update page. Compare the rest of the oscilloscope's software versions (Library, Graphics, and Language software) to the current version numbers on the InfiniiVision software page and update the rest of your software as necessary. Link to: InfiniiVision 5000/6000/7000 Series Oscilloscope Software

If the line power failed while you were loading the gsp6000.jzp file or gsp7000A.jzp file

If the power failed while you were loading the gsp6000.jzp file (6000 Series scopes) or gsp7000A.jzp file (7000 Series scopes), simply try and load the file again. The system will automatically use the old file if the new file fails to load correctly.

If the oscilloscope will not load the file

If the oscilloscope will not load the file, check the following:

Does the file on the USB mass storage device have the correct suffix? The oscilloscope is designed to load files that have the .jzp suffix.

Compare the file size on the USB mass storage device with the file size on the web page. Is the application file on the USB mass storage device the correct size? If not, an error may have occurred during download. Download the file again.

If the oscilloscope will not recognize the USB mass storage device, try loading the file onto a different USB mass storage device. Some of the USB mass storage devices that have been tested with the 6000 Series oscilloscope are: Lexar JumpDrive 64 MB, Lexar JumpDrive 2.0 Pro 256 MB, PNY Technologies 256 MB Attache USB 2.0, and Trekstor USB Stick.

If these suggestions do not help you solve the problem, please contact your Keysight service representative for assistance.