Nemo Customer Experience Monitor

Increase customer satisfaction and reduce customer churn — ensure smooth service usage by monitoring wireless services from end-user perspective

Smartphone application provisioned and installed over the air (OTA) on commercial smartphones

• Calculates KPIs based on the subscriber location, network scenario, and session criteria
• Server solution aggregates KPIs transferred via HTTP from one or a million smartphones simultaneously

Professional customer experience monitoring of wireless network performance and services from the end-user point of view

• Monitoring the real end-user Quality-of-Experience (QoE)

Quickly deploy optimized network and service performance tests

• Application can be provisioned and installed over the air (OTA) on commercial smartphones
• Calculates KPIs based on the subscriber location, network scenario, and session

Improved analysis of network

• Measure and analyze real-time end-user device KPIs (Quality of Service / QoS, QoE) to detect potential service degradations before any serious impact
• Become aware of network coverage and service weaknesses perceived by real customers

Understand Quality of Experience (QoE)

Nemo Customer Experience Monitor (CEM) is a powerful and scalable set of tools for professional customer experience monitoring of wireless network performance and services from the end-user point of view (Quality-of-Experience, QoE).

With Nemo CEM, operators can easily and discreetly collect QoE data for mobile customer experience management directly from their customers while they are using their smartphones. With the solution embedded on the customers’ smartphones, operators can more confidently guarantee a high quality of service, hence improving the quality of end-user experience.

Complete set of tools for Customer Experience Monitoring

The smartphone application is provisioned and installed over the air (OTA) on commercial smartphones, and it calculates KPIs based on the subscriber location, network scenario, and session criteria. The server side of the solution aggregates KPIs transferred via HTTP from one or a million smartphones simultaneously. Dashboards and reports can be customized thanks to an easy-to-use back office tool, allowing users to know in real time exactly what is happening, where, and why.

For more information about Nemo RF Network Solutions, please visit Keysight Nemo Wireless Network Solutions.