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Digital transformation is more than just having the right tools, team, and techniques in place. It’s about becoming a digital first brand, and ensuring your customers have the best possible experience. Digital transformation is a boardroom priority for organizations of every size, industry and sector. As Gartner puts it, “New digital businesses emerge every day, from asset intensive industries, to healthcare, to government and beyond. There has never been a better time for organizations to quicken their digital transformation.”
While the term is a hot buzzword, it’s important to recognize that true digital transformation is a complex process and that the change doesn’t happen overnight. Because digital transformation represents an entirely new way of operating, it follows that successfully transforming hinges on completely changing business models. But in the era of cloud innovations, IoT, machine learning, widespread 5G adoption and other disruptive technologies, the future belongs to those who can effectively harness technology to drive business outcomes.
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